I am in shock from all the storm damage to my property and it seems like people are coming out of everywhere. Who are all these people?
The insurance agent that sold you the policy is your insurance company’s representative. The insurance adjuster (or claims adjuster) that is assigned to your claim will work with GreenForm to approve and pay for the repairs based upon your insurance policy coverage limits. The mortgage company may be involved to assist with insuring your property is repaired back to pre-loss condition. When you hire GreenForm to restore your property, we will work all parties involved to return you to normal ASAP.
Do I need to get multiple estimates?
Your insurance policy does not require multiple estimates. Hiring GreenForm makes it easy; one call does it all. We are fully prepared to handle your entire claim from beginning to completion. That includes: 24 Hour Emergency Services, handling your personal property, mold remediation, bio-hazard cleanup, odor elimination and complete property reconstruction. All you need to do is call us!
How does the claim get paid?
GreenForm will provide a digital repair estimate to the insurance adjuster who will approve the repair estimate and issue the repair payment to you, less your deductible – You are responsible for paying your deductible.
When is the deductible paid?
The deductible is your responsibility and is due before any services begin.
I received the insurance payment and the mortgage company’s name has been included. What do I do?
We understand the process and if you requested, we will contact your mortgage company and provide them with the necessary claim documentation so they can process the insurance payment. They will process the payments so that the work can progress. We will assist in the mortgage company’s many property inspections. We’re happy to work with you on these sometimes confusing issues.
What is depreciation?
In simple words, we can say that depreciation is the reduction in the value of an asset due to usage, time, wear and tear, outdating or obsolescence, and other similar factors. Some insurance policies include depreciation on selected items. Recoverable depreciation is refunded when all of the repairs are completed. Non-recoverable depreciation is not refunded and will have to be paid by you directly to GreenForm.
My property has been damaged. Who will repair my property?
You, the insured, are in charge of your loss and are the only person who can choose and hire the repair contractor. GreenForm is a “full service” licensed and bonded Disaster Recovery Specialist. In all cases we work for you and pledge to return your property back to its pre-loss condition.
I have damaged items and valuables in my home. What do I do?
GreenForm will inventory all of your personal property, pack up, restore and/or clean, store, and return upon completion of your repaired property. The items that can’t be repaired may be replaced providing you have coverage.
What do I do with my valuables?
We want you to collect all of your jewelry, important documents, firearms and other valuables. Keep them in your possession.
Who makes the fixture and construction material selections?
The GreenForm Project Manager handling your project will consult with you through this process. We have pre-approved suppliers that will be called upon to help with the necessary selections of construction materials.
What happens during the repair process?
The Project Manager and the Project Coordinator assigned to your project will be scheduling the repairs with GreenForm’s various crews and pre-approved vendors to insure the highest quality repairs. If additional damage repairs are required, the Project Manager will submit the estimate (called a supplement) to your insurance adjuster for approval before work begins. Any extras requested by you that are not part of the damage repairs will be paid in full to GreenForm before work on those extras begin.
Do I get a Certificate of Satisfaction, a warranty and a lien release?
Upon the satisfactory completion of all services, GreenForm will present you with a Certificate of Satisfaction. We will keep a signed copy for our records. Included in this document is our two year written workmanship warranty and lien release.
Fire and Smoke Damage
My property has just suffered a devastating fire. What do I do now?
GreenForm is here to help. A fire is a disastrous event that turns people’s lives upside down. We understand what you are going through and our highly trained staff is here to help you every step of the way. We will come out to inspect your damages and explain the restoration process to get you started on the road to recovery. We will work with your insurance company to get repairs started immediately.
How is all of my fire damage going to be repaired?
Fire damage requires a highly specialized process in order to be returned to pre-loss condition. GreenForm are experts in fire restoration, and we know what it takes to get your property back to the way it was.
The Fire Department recommended that I get my property boarded up. Is that something that GreenForm can do?
Yes. GreenForm will come out to your property and board up the premises. This will provide security to your property and help prevent further damage.
My property is flooded with water! What should I do?
This is an Emergency Situation! GreenForm will come out to your property immediately to remove all standing water and begin the drying process. Since it doesn’t take long for harmful mold to form, you need us to come out ASAP. Contact us IMMEDIATELY by calling (423) 531-0222.
Can you refer me to a plumber after you repair and remove all of my water damage?
Yes! But it isn’t necessary because GreenForm will handle all plumbing related issues using certified and licensed plumbers.
My property has been damaged by water intrusion and I am concerned about mold. What do I do?
GreenForm has professionals who will instruct you on the process and what to expect. Specialized drying equipment will be set up to dry your property in the quickest method possible to help prevent further mold growth.
I think my property has mold. What do I do?
GreenForm can handle your mold remediation problems. Many insurance policies include mold coverage. You will need to read your policy or ask your agent or adjuster about the limits of your policy.